When coaxial drop cable is prepared for burial later by a third party and the customer is not home, what is the best way to notify the customer about the temporary drop?

When coaxial drop cable is prepared for burial later by a third party and the customer is not home, what is the best way to notify the customer about the temporary drop?

• A. Leave a voicemail message
• B. Tag the customer's door with a note indicating the temporary drop status
• C. Post a message on the customer portal
• D. Call the neighbor

Answer: (B)

The best way to notify when the customer isn’t home is to leave a door tag that clearly states the temporary drop status and that burial will be handled later by a third party. A door tag is a visible, immediate cue at the property, so the customer will see it as soon as they return and it serves as a physical record of the notice. It doesn’t rely on the customer to check voicemail or an online portal, and it avoids privacy or practical issues that can come with involving a neighbor. For maximum effectiveness, the tag should be clear about what is happening, who will handle the burial, and have a contact number for questions.

The best way to notify when the customer isn’t home is to leave a door tag that clearly states the temporary drop status and that burial will be handled later by a third party. A door tag is a visible, immediate cue at the property, so the customer will see it as soon as they return and it serves as a physical record of the notice. It doesn’t rely on the customer to check voicemail or an online portal, and it avoids privacy or practical issues that can come with involving a neighbor. For maximum effectiveness, the tag should be clear about what is happening, who will handle the burial, and have a contact number for questions.