Which provisioning step involves informing the customer that service is available?

Which provisioning step involves informing the customer that service is available?

• A. Order intake
• B. Serviceability check
• C. Customer notification
• D. Handoff to billing

Answer: (C)

Informing the customer that service is available is the communication step that happens after feasibility is confirmed. Once a service location can support the requested offering, the provider reaches out to the customer to let them know the service can be provisioned, what options are available, and what the next steps are (such as scheduling installation). This notification is essential because it confirms readiness and sets expectations, allowing the customer to approve proceeding or ask questions before activation. Other steps happen earlier or later in the process and don’t specifically fulfill this communication goal: capturing the request during order intake, checking feasibility during the serviceability check, or handing off to billing to set up charges. Those steps support provisioning, but the act of telling the customer that service is available is the customer notification.

Informing the customer that service is available is the communication step that happens after feasibility is confirmed. Once a service location can support the requested offering, the provider reaches out to the customer to let them know the service can be provisioned, what options are available, and what the next steps are (such as scheduling installation). This notification is essential because it confirms readiness and sets expectations, allowing the customer to approve proceeding or ask questions before activation.

Other steps happen earlier or later in the process and don’t specifically fulfill this communication goal: capturing the request during order intake, checking feasibility during the serviceability check, or handing off to billing to set up charges. Those steps support provisioning, but the act of telling the customer that service is available is the customer notification.